At The Sasilo, we want you to love what you wear. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy.
1. Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unwashed
- Be in its original packaging
- Have all tags attached
- Be in the same condition as when received
Products that do not meet these conditions may not be eligible for return or refund.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or washed
- Products without original tags
- Items purchased during clearance or final sale or any sale
- Damaged products due to customer misuse
3. Return Process
To initiate a return, please contact us with your order details.
Provide the following information:
- Order number
- Product name
- Reason for return
- Photos of the product (if damaged)
Once your request is approved, our support team will guide you through the return process.
4. Refund Process
After we receive and inspect the returned product, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed within 5–7 business days
- The refund will be issued to the original payment method
If the payment was made using Cash on Delivery (COD), the refund may be processed via bank transfer or UPI.
5. Exchange Policy
If you received the wrong size or a defective product, you may request an exchange instead of a refund, subject to product availability.
6. Shipping Charges
- Shipping charges are non-refundable
- In some cases, return shipping charges may apply depending on the reason for return
7. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the item. Our team will resolve the issue as quickly as possible.
