Terms of Service

Welcome to The Sasilo. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

1. General Conditions

By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

2. Online Store Terms

You must be at least the age of majority in your state or province of residence to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

3. Product Information

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors will be completely accurate.

We reserve the right to:

  • Modify or discontinue products without notice

  • Limit the sales of our products to any person or region

  • Change product prices at any time

4. Orders and Payments

When you place an order on The Sasilo, you agree to provide current, complete, and accurate purchase information.

We reserve the right to refuse or cancel any order if we suspect fraudulent activity or unauthorized transactions.

Payments are processed securely through trusted payment gateways such as Razorpay, Cashfree, and other payment providers.

5. Shipping and Delivery

Orders are usually processed within 24–48 hours.

Estimated delivery time is 3–7 business days, depending on your location.

Delivery times may vary due to courier delays or unforeseen circumstances.

6. Returns and Exchanges

We offer a 7-day return or exchange policy for eligible products.

Conditions:

  • Product must be unused

  • Product must be in original packaging

  • Return request must be submitted within 7 days of delivery

Refunds will be processed within 5–7 business days after inspection of the returned item.

7. Intellectual Property

All content on this website including logos, images, graphics, product designs, and text are the property of The Sasilo and may not be copied, reproduced, or distributed without permission.

8. Limitation of Liability

The Sasilo shall not be liable for any direct, indirect, incidental, or consequential damages that may result from the use of our website or products.

9. Third-Party Services

Certain services available via our website may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of these services.

10. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.