Help Center

We process all orders within 24–48 hours. Once dispatched, your order is typically delivered within 3–7 business days, depending on your location.

Yes! We offer Free Shipping across India on all prepaid orders. Any special shipping offers will be mentioned during checkout.

Once your order is shipped, you'll receive a tracking link via Email, SMS, or WhatsApp, allowing you to track your package in real time.

Address changes are possible only before your order is dispatched. Please contact our support team immediately after placing your order.

We accept:

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  UPI
  
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  Credit & Debit Cards
  
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  Net Banking
  
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  Wallets
  
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  Cash on Delivery (where available)

Yes, COD is available for selected PIN codes. Availability will be shown during checkout.

Absolutely. All payments are processed through secure and encrypted payment gateways to ensure complete safety.

If your payment was deducted but the order wasn't confirmed, the amount is usually refunded automatically by your bank within 5–7 business days. If not, please contact us.

Once an order is confirmed, it cannot be cancelled as we begin processing immediately.

No. The Sasilo follows a No Return & No Refund Policy.

Yes. We offer a one-time size exchange on eligible products within 48 hours of delivery, subject to our Exchange Policy.

After the returned product passes our quality inspection, your replacement product will be dispatched within 2–4 business days.

Every product includes a detailed Size Guide. Please refer to it before placing your order.

Yes. We use original product photography. However, slight colour variations may occur due to lighting and different screen settings.

Some best-selling products may be restocked, while limited-edition collections may not return. Follow us on Instagram to stay updated.

You can reach us through:

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  Email: thesasilo.work@gmail.com
  
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  WhatsApp: +91 99776 82182
  
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  Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM